Frequently Asked Questions
Everything you need to know about protecting your home and family.
Are BugMD products safe to use around children and pets?
Yes, many of our products are formulated with plant-powered ingredients like essential oils, making them safe for use around children and pets when used as directed.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, please contact our customer support team to initiate a return or exchange.
Do I need to leave my house after applying BugMD sprays?
No, unlike traditional chemical fumigants, our plant-based formulas do not require you to vacate your home. However, we always recommend waiting for the spray to dry before touching treated surfaces.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal and modern digital wallets like Apple Pay and Google Pay.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.